This policy applies to business and professional Customers. It does not exclude mandatory rights that nevertheless apply.
Cancellation and failed deployments
You may cancel an unaccepted order without charge. Once provisioning begins, verified usage and disclosed non-recoverable Provider charges through confirmed stop or deletion remain payable. Use the product's Stop or Destroy control and retain the operation receipt; closing a browser, IDE or CLI does not stop a resource. A subscription may be cancelled before renewal and remains active through its paid period unless stated otherwise.
CapIX automatically releases unused reservations when a quote expires, an order is rejected, or provisioning fails before usable capacity is delivered. If partial capacity is delivered, CapIX charges only verified eligible usage and disclosed non-recoverable costs. Duplicate charges, billing after confirmed deletion and other ledger errors are corrected after reconciliation.
Refund eligibility and process
Request review within 30 days at hello@capix.network and include account, deployment and transaction identifiers. Refunds or balance corrections are available for verified duplicate charges, billing after confirmed deletion, capacity materially different from the accepted order, failed provisioning where reserved funds were captured, or eligible SLA credits. No refund is ordinarily due for used capacity, Customer configuration or code, lost credentials, market or CPX value changes, blockchain fees or finality, AUP suspension, or SLA exclusions.
Approved refunds are returned to the original method where feasible, otherwise by an agreed method, within 10 business days after approval. Irreversible blockchain and Provider fees may be deducted where disclosed. Promotional credits are non-transferable and have no cash value. CPX is not a deposit or promise of redemption and CapIX does not guarantee liquidity or value. Appeal a decision within 14 days to hello@capix.network. Mandatory rights prevail.